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	Inbound Estimate Request Form

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How can you benefit?

Provide details below and we'll show you how outsourcing can take your business to next level

Name:

Company:

Phone:

Email: [Privacy Policy]

Website:

How did you hear about OKS?

Please call me

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What is this?

Kindly answer all fields with most accurate information

What phrase best describes your reason for this estimate?

	I am considering outsourcing all of my contact center activity
	I am considering outsourcing over-flow activity
	I am actively seeking to hire the right contact center

Please indicate your experience with telemarketing / contact center services:

	I have no experience with a formal contact center, in-house or outside
	I currently run an in-house department
	I currently outsource to a vendor
	Not operating now, but I have had an in-house department in the past
	Not operating now, but I have outsourced telemarketing in the past

Please briefly describe your product or service and to whom your company sells:

Please indicate what mediums are causing the contact activity: (Select any of the following options that apply)

Direct Mail	Space Advertising
Radio - National	Web Site Ads
Radio - Regional / Local	Referrals
TV - National	Email Broadcast/ eNewsletters
TV - Regional / Local	General & Random Customer Service
Other (Please Specify):

Please indicate the contact services required:

	Inbound Voice Call-Handling
	Email Response/Management
	Live Web-Chat

Please indicate the contact/service objective(s):

	Generate/Qualify Leads
	Complete a Survey/Research
	Update/Clean a Database
	Sell a Product/Take or Process Orders:
	How many products/SKUs?
	Set Appointments
	Schedule a Reservation
	Dealer Locator
	Simple Inquiry-Handling
	Technical Support - Level 1
	Technical Support - Level 2
	General Customer Service
	Respond to/Manage Email Inquiries
	Live web-chat with my web-site browsers
	Other (Please Specify):

Please briefly describe the training required in order for contact agents to handle the activity (i.e. Technical information, general/basic info, heavy product info, etc.)

With reference to question #5 above, please provide an estimate of the contact volume you are planning to outsource by checking a volume category for each service needed (Note: this is very important in order to identify the discounts you may qualify for).

Less than 500 contacts per month
	Voice Calls	Emails	Live-Chat
500-1,000 contacts per month
	Voice Calls	Emails	Live-Chat
1,000-1,500 contacts per month
	Voice Calls	Emails	Live-Chat
5,000-10,000 contacts per month
	Voice Calls	Emails	Live-Chat
10,000-50,000 contacts per month
	Voice Calls	Emails	Live-Chat
Above 50,000 contacts per month
	Voice Calls	Emails	Live-Chat
Don't have any idea what volume will be
	Voice Calls	Emails	Live-Chat

Is the activity estimated in #8 above
existing activity or forecasted to happen?

Activity currently exists

Activity is forecasted only

If activity is forecasted, on a scale from 1 to 10 (ten being the most confident), how confident are you about the forecasted volume?

a) Please indicate the additional services you may require:

	Literature Fulfillment
	Product Fulfillment
	Direct Mail Services
	List Rental
	Commercial Print
	Web Design/hosting

b) Please provide us with some details about the additional services you require:

How many sales representatives does your company have?

How many employees does your company have?

How long has your company been in business?

What is your estimated time frame to have the right contact center in place?

Any additional comments or services needed that may be helpful in providing an estimate.


Company Name
Contact Name
Title
Address
City
State
Zip
Area Code
Phone Number	Ext.
FAX Number
E-Mail (Without an accurate email address we cannot deliver your free cost estimate)
Web Site

Yes, I would like to receive OKS-AMERDIAL's free monthly eNewsletter filled with facts, figures, case histories, and free professional advice and tips. My email address will not be rented or sold to any other third party at any time.

a) How did you find us?

b) Please provide us with some details on how you found us.

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