OKS-Ameridial helps you maximize on-line revenues, improve service, and earn customer loyalty -- while reducing your total customer service costs -- thanks to complete eBusiness support. Some of the services include:
E-Mail Management
Real-time Customer Interaction
Chat Environments
Instant Messaging
Blended Inbound Voice Calls
Assisted Browsing
Our Web agents enhance the overall communication between you and your customers, whether real-time or via e-mail. OKS-Ameridial's Web agents are empowered to proactively engage in dialog with web site visitors, maximizing your service and selling opportunities. Intelligent routing ensures E-mails and Web chats are timely and handled by a professionally trained agent.
OKS-Ameridial maintains an in-house team of more than 30 new development programmers. We can support virtually any technology from HTML and Java to Visual Basic and SQL.
