Power: Complete and fully tested UPS environment including both battery and natural gas generator back-up power.

Data: Off-site backup, plus a RAID system for continuous data redundancy on-site.

Software: Operating system and applications software back-up daily via DLT system.

Equipment: In-house solution to route activity to Melita Explorer stations located in any of eight contact centers in Ohio. Secondary solution of routing calls to a local hardware partner since 1987.

Network: OC-3 Sonet Ring Network providing telecommunications network redundancy through Central Office Node utilizing DS-3's

Security - Complete site security includes:

• Fire alarms
• Fireproof safe
• Locked doors 24x7x365
• Five sections of security
• Swipe card or keypad entry at all sections and entrances, plus controlled admittance to sections by authorized privilege