OKS Group, Inc., a leading global provider of business process outsourcing announced today the acquisition of Alden Pre-Press Services, a value-added editorial and graphic production company formed in 1998 by the Alden Group, one of the world’s leading typesetting and editorial service providers, which currently employs approximately 500 staff in India and the UK.
OKS-Ameridial, a leading global provider of outsourced inbound and outbound call center services, direct mail, and Business Process Outsourcing Services earned a #1 ranking in the Best in Class in the first ever “Best in Class” award for Teleservices Agencies as selected by customers.
To compliment growth plans within Germany, OKS has become a member of the Indo German Chamber of Commerce, the largest Chamber of Commerce in Asia. Having more than 7000 member-companies, the Chamber will celebrate its 50th anniversary this year, and as such is an ideal partner for OKS, who already more then 20 years experience in delivering high value solutions and services at competitive prices.
“In an era where technology companies come and go, making the Deloitte & Touche Fast 50 is a testament to a company’s vision that allows growth over a five-year period,” said Mike Purcell, Technology, Media & Telecommunications (TMT) Group at Deloitte
Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as the technology vendor for OKS-Ameridial. Which is replacing its existing dialer with Noble’s integrated inbound-outbound call management solution.
In 2005 OKS achieved yet another milestone in improving its business practices. As of 1st of May, after one single audit, OKS’s production division was accredited with the ISO 17799 (BS7799) certification for its internal system monitoring, measuring and controlling information security.
Firms constantly try to find ways to beat the competition. Naturally, these firms turned to India for its low-wage workforce able to carry out back-office operations that drive up cost - undermining their competitive edge - marking the beginning of an incredible boom in the BPO industry.
