OKS was chosen after extensive trials with the US’ leading call center organizations due to its highly accurate test results. Anticipating high inbound call volumes prior to a new and innovative product launch, our client decided to outsource their helpdesk and customer service functions. The expected huge volumes of incoming calls required a fast, automated system for identifying and distributing leads…

Of utmost importance to our client is assurance of a trustworthy long-term relationship for its membership by providing them with the precise and all-encompassing aspects of the benefit plans provided. In order to improve this relationship further, the client asked OKS-Ameridial to handle all incoming calls concerning their numerous and complex health care benefit programs.

OKS were commissioned to capture comprehensive data from corporate financial statements for 3 European countries. The main challenges: Very short turnaround times for this critical data, Accuracy requirements greater than 99.5%, To cope with significantly fluctuating intake volumes where the average daily volume could be multiplied by a factor of five…

OKS was asked to accurately capture highly detailed information from company websites and SEC filings for thousands of private and public companies located in the US. This particular information is dispersed over the web lacking a clear coherent structure. The challenge to OKS was to design a process that, first, enabled the precise selection of the information requested by our client and, second, to deliver a structured…

Our client has been publishing Yellow Page Books for over ninety years and increasingly found that the Internet constituted a compelling new market for their product. Subsequently, our client requested OKS to convert the information in their Yellow Page Books into a web enabled online database. In addition, we were requested to extent the depth of information in this database to give our client a competitive edge against the competitors already present on the web…

OKS converts hand written index cards into a searchable electronic index for use within our clients’ database with the ability to: Identify different types of publications and documents, Look at a group of scanned images and select unique documents among them, To interface with new client IT environment, Produce an accuracy level of more than 99.95%

OKS adds substantial value to a list of 60,000 profiles of people employed in the media sector in the US within merely 45 days. This information had to be found, captured and enhanced from various publicly available online sources. The exceptionally short time frame demanded by the client combined with large amounts of data resulted in a high-pressured job challenging our organization to push the envelope.

Each company to be contacted initially by phone and asked up to 30 questions to create a profile. Then the validity of the records should be proofed according to the standards set by our client. The profiles are to be updated by phone and questionnaires on a yearly base to ensure the information is up to the date…