Over the past nine years, we here at the OKS group have offered a wide variety of internship opportunities for students from all over the world looking to gain some experience and expertise in the Outsourcing business.
We are proud to mention that our interns have gone on to acquire very respectable and well-to-do jobs with leading companies based on the skills and training that we impart to them during their internship with us. Shell and Accenture are a few of the leading companies that currently have our past interns working with them full-time.
The OKS internship experience apart from its work, offers an international cultural experience in India, which is the heart of the outsourcing industry. Apart from the high-level of experience one can gain in the outsourcing business from India, OKS offers its interns the opportunity to communicate with a wide range of international clients across different time zones & cultures, teaching them how to further build our global presence and serve our clients with reliable, fast & on-time solutions.
Types of Internship
Our internships are typically production process related in regard to the nature of our outsourcing business, which encompasses two main services, Data Solutions and Customer Contact Solutions.
Our Company focuses on looking at existing business processes and re-engineering the process with the aim of making it better, faster and more efficient for the client.
We also offer non-production related internships within OKS in our various departments such as the Human Resources Department, the Accounts Department, Language training / translation, & Marketing. These openings however are subject to availability & department needs.
The Job Description of an OKS Internship
An OKS intern typically has a very flexible job description and can be called on to complete various tasks, all of which might not necessarily encompass just production or process training. The following points highlight the basic responsibilities of the OKS intern:
Work on in-house projects as required by OKS India operations. It will give hands on experience on outsourcing from project planning, implementation to team management.
Conduct language-training classes for process operators. This entails completing language translation work for company processes, which include creation of keywords in relation to the projects; the languages being German, Norwegian and Swedish.
To participate with individual process teams in India and suggest process improvements from a 3rd person point of view. OKS encourages change and wishes for an intern to actively involve themselves within the parameters of a process solution.
Define a definite goal with a set career path, and identify a project / topic that fits in with that goal. Liaise with the Human Resources Department to find a suitable department where you can develop yourself while being of value to OKS.
Understand the International BPO (outsourcing) sector and in turn create ideas for business development. This criteria can be met in cooperation with the management /sales team in India and European / US offices.
To further help you understand the flexibility of our Job Description criteria, given below are some examples of specific tasks that are actively performed by our Company Interns:
Conduct case studies of processes and suggest improvements
Implementation of these improvements
Development of Cost calculation tools
Spearheading Marketing initiatives and Campaigns
Conduct research on laws / regulations (relating to the outsourcing business) at interns home country
Research potential clients at interns home country (possible new business)
Creating budget plans for possible new processes
Completion of German web mining pilot project (language translation)
Pushing an Intranet initiative where one can set up internal and company related updates and news.
Web page – creation, updates and translation
Language courses, translation of keywords for processes
Creating Risk Analysis of existing and new projects
Company Expectations
Before deciding to take up an internship opportunity with OKS, one should be very clear with our expectations from an intern. The following are the key points we expect our interns to possess:
He/She will need to adapt to an international working environment, and in particular the Indian working culture
He/She will bring new ideas to the business development team, by taking initiatives and being creative
He/She will develop and further broaden his/her knowledge in the BPO-sector
He/She will successfully support our CEO
He/She will gain practical experience of working in an international organization
Basic Qualifications (for all applicants)
Graduate of Arts / Sciences.
Sociable, able to adjust to Indian work culture.
Exposure to the International Environment of Business and Communications.
Fluency in English and other European languages such as Spanish, French, German, Norwegian, Swedish, Danish etc. (At least a second language)
